Caribou is a logistics company with several branches in the U.K., but its central officers are in Manchester. It was founded almost a decade ago when Dave Antrobus and Scott Dylan saw a business gap in the logistics industry, positioning it to prove a difference from other logistic companies. Although older logistics companies exist, it operates at a similar or higher level of experience, considering that its incorporation happened after other companies merged to form it, with some of them having served customers for more than two decades. Led by its two founders, Dave and Scott, operations are based on leveraging technology to increase its market viability, leading other companies through its vast networks with other support businesses.
At Caribou, customer satisfaction is always the priority. Despite that technology improves the effectiveness of operations, Scott and other leaders ensure that customers always derive happiness from whatever services they render them to them. The rate of customer satisfaction is always high, evidence by their review on various sites; more than seventy percent of customers give an excellent score. Such scores denote its outstanding performance in terms of logistics service providers. It also represents good customer service in addressing issues related to pricing, delivery times, and general communication with clients. Customer responses position Caribou as a leader in logistics, mainly in the U.K.
With its visionary leadership from Scott Dylan and other team leaders, Caribou leverages the power of technology to develop effective solutions around various areas of logistics. For instance, it establishes a strong partnership with other support networks to ensure that client deliveries arrive at their destinations within the agreed timelines and in an appropriate state.
Caribou also provides warehouse storage facilities for clients, allowing them time to organize alternative storage facilities or prepare for transport of their merchandise. It has always been a challenge for customers to import products with other logistics companies but later struggle to store them temporarily. However, its business model is structured to eliminate this challenge, considering its sea freight department and customers to maintain. Caribou has opened different operational locations across Scotland, Wales, and various parts of England to serve the ever-increasing customers in other parts of the U.K.